Uploading an ID

Contents

• ID Requirements
• Submitting your ID
• Re-uploading your ID

ID Requirements

To ensure funds reach you safely, our payment partner may request you upload an image of your government-issued photo ID. The document must meet the following requirements:

• Not expired, not a temporary ID
• Full legal name that matches bank statement and name entered for transfer set up (ID must belong to an individual 18+ years of age.) 
• Clearly visible color photo (Make sure there are no glare spots.)
• Front and back of ID (as separate images) or full passport photo page
• Show all information (Don't cover or edit out any information.)
• We need to see all four corners of the document

• The file size must be at least 100 KB, but no larger than 10 MB

A few additional tips:

• The easiest way to upload an ID document is to take an image with your smartphone camera. It doesn’t need to be a physical, scanned image.
• Try to set the ID on a plain background.
• JPGs work better than PDF formatting.

Please follow these steps to submit your ID for review:

Step 1: Navigate to your transfers:

1. Log into GoFundMe and choose "Your fundraisers" from the top right menu
2. Choose the fundraiser where you're setting up transfers
   • US fundraisers - Choose "Fundraiser" from the left menu > then select "Transfers"
   • All other countries - Choose "Transfers" from the left menu
3. On your Transfers page click "Get started"
   

Step 2: Continue to our payment partner’s secure information portal and click on "Personal details"

Step 3: You'll be prompted to start verification, click "Start verification"

Step 4: Choose your country and document type

Step 5: Upload your photo or take an image with your phone

After submitting, your document will be under review, and you can return to GoFundMe.

If these steps don't match what you're seeing in your account, please review this article instead.

Re-uploading a document

If you've already uploaded a document that wasn't verified and need to upload a different one, follow these steps:

1. Initiate process by clicking the link provided in the email titled “Action required - withdrawal setup failed” OR click the red banner in the “Transfers” page of your GoFundMe dashboard
2. Then click "Continue to Adyen" or "Continue to Stripe", depending on your payment partner
3. Click into the section, identity or bank, that has a red banner, and the button to upload will be in the bottom, right corner beside the "Edit" button

If you're still having trouble with these steps, please submit this form.